App Store & in-app help

Roam.io Support

Need help with trips, invitations, sign-in, or account settings? This page is the public support destination for Roam.io on the App Store and the web.

Contact support

Email support with your Roam.io account email (or Apple ID email if different), a short description of the issue, and any screenshots that help.

Typically within 24–48 hours

Email amanprk4@gmail.com

Developer: Aman Pareek

Common questions

Quick troubleshooting for the issues people hit most often.

Sign-in and password recovery

Confirm that you are using the correct email, check your connection, and use Forgot password when needed. Authentication links may expire and should be opened only by their intended recipient.

Invitations and collaboration

Accept invitations using the email account that was invited. Owners can manage roles and revoke access. Retry after reconnecting if an invitation or shared update does not refresh.

AI suggestions

AI planning needs a network connection and configured provider capacity. Review every suggestion before saving. If generation fails, retry later; no draft is saved automatically.

Maps and cover images

Location search happens only when you request it in the foreground. External map handoff depends on installed apps. For covers, check photo permission, image size, and connection, then retry.

Offline and retry behavior

Roam.io does not provide permanent offline storage. Failed server operations are not treated as saved; reconnect and use the available retry action.

Account deletion

Account deletion is irreversible. It removes owned trips and access to shared trips. If deletion reports an error, do not assume it succeeded; reconnect and retry or email support.

Bookings and payments

Roam.io does not manage travel bookings or payments. Contact the relevant airline, hotel, booking provider, or payment provider for those issues.